Refund and Returns Policy

Effective Date: December 6, 2024

At Cona Power Tech, we strive to ensure customer satisfaction with every purchase. If you’re not completely satisfied with your purchase, our Refund and Returns Policy outlines the steps you can take to return or exchange an item. Please read this policy carefully.

1. Eligibility for Returns

Our return policy applies to products purchased directly from our website, conapowertech.com. To be eligible for a return, the product must meet the following criteria:

  • The item must be unused, in its original packaging, and in the same condition as when it was received.
  • The return must be initiated within 30 days of the purchase date.
  • Proof of purchase (order number, receipt, or invoice) must be provided.

Note: Certain products, such as customized items, clearance items, or consumables, may not be eligible for return. Please refer to the product description on our website for specific return restrictions.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer support team via email at [email protected] or call (504) 836-2895. Include your order number and the reason for the return.
  • Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and further instructions on how to return the item.
  • Shipping: Please return the item to the address provided by our customer service team. You are responsible for the shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service to ensure the return is delivered safely.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

Please note that shipping fees are non-refundable, and a restocking fee may apply for certain products.

4. Exchanges

If you would like to exchange a product for a different size, color, or model, please contact us within 30 days of receiving your order. Exchanges are subject to product availability. If the replacement item is of a higher value, you will be asked to pay the difference.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] or call (504) 836-2895. We will arrange for a return or replacement at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized items
  • Gift cards
  • Downloadable software products
  • Products marked as “Final Sale” or “Non-Returnable”

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our return and refund practices.

8. Contact Information

For any questions regarding returns or refunds, please contact our customer service team: